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CODE OF ETHICS

  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.
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Testimonials

reviewiconAbove and Beyond
4x4 Services
Curtis and the team at Pleasant Valley went above and beyond on helping us out with our jeep. The whole saga of our issues started with the battery dying and replacing it lost all the programming. The dealership gave us the run around. Tried to charge an ridiculous amount to fix the issues. Curtis was in contact with them. Needless to say, the dealership was scamming us. We took the jeep back to Pleasant Valley. Curtis was able to reprogram it. He went above and beyond to help us. My hats off to the team there. Great guys, and they did good work. Thank you again.
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reviewiconFantastic Experience
Engine & Transmission, near Charlevoix, MI
Fantastic experience! The staff were super friendly and knowledgeable. They were able to get us in very quickly, repaired everything and got us back on the road after sorting out all of our issues. Thanks so much guys we appreciate it! We will be back next time Cheers!
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